Privacy Policy

Last Update: 07/29/2022
1. Object of the Privacy Policy

Qapla respects the privacy of its online visitors and recognizes the importance of providing them with a secure environment. For the above, we have adhered to the provisions of articles 1, 2, 3, 4, 5, 6 7 of the Federal Law on Protection of Personal Data Held by Private Parties and other applicable.

‍We have adopted a company-wide Online Privacy Policy, which explains how we collect, store and use the information you provide to us. This Privacy Policy describes how Qapla safeguards the privacy of its online visitors, and does not apply to information Qapla may otherwise collect. Please note that if you click on a link to external sites from a Qapla website, this Privacy Policy will not apply to or control activities on those sites. We strongly recommend that you read the privacy policy of any third-party website you access before providing any personal information.‍

By using this website and the Qapla Online Application, you consent to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our websites. This Privacy Policy may change from time to time, so please review it periodically to ensure you are aware of any changes. If we make a material change to this Privacy Policy, we will post the change on our website or in the Privacy Policy to notify you and, if necessary, provide you with additional choices regarding that change before it becomes effective. Continuing to use the Qapla website will imply acceptance of these changes.

2. Information that is collected:
  • TWITCH information
  • Telephone
  • Email
  • Date of birth

You can make income or buy products on our website or application through PayPal, so We strongly recommend that you also review the privacy practices of third parties before disclosing personal information.

Visitors purchasing products or services will be required to provide additional information, such as a valid credit card number, its expiration date, shipping addresses, and billing.

There is a possibility that this information may be combined with other types of personal or general information. In addition, your web browser or client software may transmit to Qapla certain geographic or computer information (capacities, game data processing, etc.). Qapla may use this information to generate aggregate statistics about its user community and to provide the information to advertisers and partners. Qapla may also use this information for security, system integrity (prevention of hacking, computer scams, etc.) or compliance purposes. From time to time, we may also post customer testimonials containing personal information on the Qapla websites. However, to publish these testimonials we will obtain the customer's consent in advance, in accordance with the corresponding Qapla agreement.

3. How Qapla uses personal information

The personal information you provide to Qapla will allow us to complete your order service or product; send you alerts about new products, services, features or improvements; resolve or escalate questions or concerns regarding technical support or customer service; send emails, and/or notify you about upgrade opportunities, contests, promotions or special events and offers.

Qapla may expand or merge the personal information collected on its websites with data provided by third parties in order to update your contact information, perform market analysis or improve its products, services or systems. Qapla may also provide your personal information to other companies or organizations that offer products or services that may be of interest to you. In those cases, we will notify you that the information will be disclosed and provide you with the opportunity to opt out.

Finally, we may use your personal information for demographic, internal marketing or profiling purposes, in order to tailor our products or services. to better meet your needs. The objective is to better understand our customers in order to provide them with a better service

4. Communications from Qapla

a) Updates and special offers

Occasionally we will send you information about products, services, special offers and promotions. Out of respect for your privacy, we offer the option of not receiving these types of communications.

b) Service-Related Ads

On rare occasions we will send you strictly service-related announcements, if necessary. For example, if our service is temporarily suspended for maintenance, we may send you an email.

c) Customer service

Based on the personal information you provide us, we will send you a welcome email to verify your username and password. We will also communicate with you to respond to your inquiries, provide you with the services you request, and manage your account. We will communicate by email or phone, depending on your preferences.

d) Invite a friend

If you choose to use our eCard features or the Recruit-A-Friend program, we will ask you for your friend's name and email address. And for a one-time only, we'll automatically send you an email inviting you to visit the website. Qapla does not store this information and uses it for the sole purpose of sending this one-time message and tracking the success of our referral program.

5. Who collects your information

When you provide information on the Qapla website or app, you will share that information only with Qapla. Consequently, you will be able to receive communications from Qapla.

From time to time, Qapla may use contracted third parties to collect and process personal information on its behalf (to award prizes and products, process credit cards, etc.).

Please note that we cannot control the activities of third parties to whom we provide data. However, while we cannot guarantee that they will adhere to the same privacy and security procedures as Qapla, we will take reasonable steps to ensure that such third parties provide sufficient protection for personal information.

You should also remember that advertisers or websites with links to and from our website and application may collect your personal information. This Privacy Policy does not apply to or control the activities of those advertisers or websites. We encourage you to carefully read the privacy policy of any advertiser or website you visit.

Our website and app may include certain social media features, such as the Facebook "Like" button, as well as widgets such as the Share button or interactive mini-programs that run on our websites. These features may obtain your Internet Protocol ("IP") address, collect information about which page you visit on our websites, and set cookies to enable the feature to function properly. Widgets and social media features are hosted by third parties or hosted directly on our websites. Your interactions with these features are subject to the privacy policy of the company providing it.

6. With whom your personal information may be shared

Qapla will share your personal information with third parties only in the ways described in this Privacy Policy. We will not sell your personal information to third parties. However, we may disclose non-personal information, aggregate information, and/or public information to third parties. We also share unique identifiers specific to your device with third parties for the purposes of tailoring content and also personalizing, adjusting and improving our services.

We reserve the right to disclose your personal information as required by applicable law or in special cases where there is reason to believe that disclosure of that information is necessary to identify you, contact you or bring legal action against you due to a violation of the Terms of Service or Agreements of Use applicable to the Qapla website or application, or due to the possibility that you cause damage or interference (intentionally or accidentally) with the rights or property of Qapla, other users of the Qapla website and application, or any other person who may be harmed by your activities. We also reserve the right to disclose your personal information if we believe in good faith that it is necessary to prevent acts of fraud or other illegal activities.

As with any other company, your personal information is also an asset of Qapla and will become part of our regular business records. Accordingly, we may also disclose your personal information to third parties if we decide to sell a line of business to that third party, so that you can continue to receive services and information in connection with that line of business with as little disruption as possible. Similarly, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred to Qapla's successor or assignee.

The Qapla website may also contain forums and message boards and/or chat rooms where users can exchange ideas and communicate with each other. When posting content in a group, forum or chat room you should be aware that the information will become public and available online, and that the user posts the information at their own risk. In certain forums, people can post or reply to a post with their Real ID (full first and last name), with the option to also display the username you use in the app. If your personal information is posted on one of our community forums, you can contact us by email at support@qapla.gg to request that it be removed. In some cases, we will not be able to remove your personal information. If so, we will notify you and explain the reasons.

7. What choices you have regarding the collection, use and distribution of your personal information

Qapla allows you to control how we use the personal information that we may obtain. At the time you provide personal information, Qapla may give you the option to decline future offers or information about new products, promotions or services. In addition, many of Qapla's email distribution lists, such as newsletters, include procedures for opting out of future emails. Finally, you may have the opportunity to opt out of certain features or functionality.

8. What are tracking technologies and how are they used?

As with most websites, we collect certain information automatically and store it in log files. This information may include a unique identifier such as your Internet Protocol (IP) address and non-personal information such as browser type, Internet service provider (ISP), referring or exit pages. , operating system, timestamp, and/or *clickstream data. We may combine this automatically collected log information with other information collected about you. This procedure allows us to improve the services we offer you, our marketing and analysis activities or the functions of the website.

*Route that a user follows during his passage through the different pages that he visits and his record. Clickstream analysis allows you to monitor browsing patterns


Qapla and its partners, such as marketing partners and analytics providers, may use tracking technologies such as cookies, tags, and scripts. These technologies are used to analyze trends, administer the Websites, track users' movement around the Websites, and gather demographic data about our user base on an aggregate basis. We may receive reports produced by these companies using these technologies on an individual or aggregate basis.

We use cookies for a variety of purposes, including our shopping cart, and also to remember user settings (for example, language preferences) and perform authentication procedures. Users can control the use of cookies in each browser. If you reject the use of cookies you will still be able to use our websites, but your ability to use some features or areas may be limited.

We may also use clear gifs in our HTML email messages to help us understand which messages have been opened by recipients. This allows us to measure the effectiveness of certain communications and our marketing campaigns. For this reason, these types of clear gifs are tied to personal information.

Both Qapla and third parties with whom it partners to provide certain features on their websites or display advertisements based on your web browsing use Local Shared Objects, such as Flash cookies, and local data storage. .

We partner with third-party ad networks to display ads on our websites or manage our ads on other sites. Our ad network partners may use tracking technologies to collect information about your activities on this and other websites in order to serve you ads tailored to your interests.

9. Correct or delete your personal information

If for any reason you have a concern about how we use your personal information, or you want to correct or request that we delete that information, you should contact us at: support@qapla.gg

In some cases, we may not be able to delete your personal information and we must retain and use our information for as long as necessary to comply with our legal obligations, resolve disputes, and/or enforce our agreements.

It should be noted that the deletion of your data will imply the termination of your account and all corresponding services.

10. Degree of security of your personal information

We attach great importance to the security of your personal information. Qapla has taken steps to ensure that all information collected is kept secure and in its original format, that is, without any alterations. Therefore, access to all personal information is strictly controlled.

In addition, we will take reasonable steps to ensure that third parties to whom we transfer data provide sufficient protection for personal information